Several massive leakages of customer and employee data this year have left managers hurriedly peering into their intricate IT systems and business processes in search of potential vulnerabilities.

今年几起严重的客户和雇员资料泄漏事件使得管理者们匆忙仔细检查他们复杂的信息系统和业务流程，以寻找可能存在的安全隐患。

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Chains such as KFC, McDonald's and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff.

肯德基、麦当劳和必胜客等连锁店正在制定新的客户服务标准，采用严格的员工培训和持续监控，以确保一线员工的友好服务态度。

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'When you do that, you just end up with low employee morale and customer dissatisfaction, ' he adds.

他说：“如果你那样做，最后只能让员工士气低迷，而且客户也不满意。”

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It would be very educational to give each employee a chance to take customer-service calls for a day or join the sales team on a sales call or two.

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