通常称这种利用网络技术手段对客户进行分析的行为是客户关系管理(CRM)或者电子客户关系管理(electronic CRM)。eCRM和传统的客户关系的对比表个如表1所示:
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Electronic-CRM 电子化的客户关系管理
Based on the analysis of objective, function and structure of CRM in electronic commerce environment, the paper discusses the development trend of the model of CRM.
本文通过对电子商务下CRM的目标、功能及结构的分析,探讨了企业客户关系管理模式的发展趋势。
Under electronic commerce environment, CRM system carries out electronic development to become the research hot point of management circle, and has produced ECRM.
在电子商务环境下对CRM系统进行电子化扩展成为管理界的研究热点,并产生了ECRM。
OS experiment, CRM paper, electronic resume, statistic report, Financial Management exam, CET-6 and upcoming final exam. Overall are piled up together and you have to complete them within a month.
操作系统实验、客户关系管理论文、电子简历、统计学报告、财务管理考试、六级考试和即将来临的期末考试。
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