Southwest spokesman Ed Stewart says the problem in that particular case was one of consistency.

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After five years of study in that case, I gained invaluable information from world class experts, like Dr. Joyce Poole from Norway (the foremost elephant researcher in the world), Dr. Phil Ensley, a top veterinarian with specialized training regarding elephants, Dr. Jenny Conrad, a groundbreaking wildlife veterinarian, Mr. Will Travers, CEO of the Born Free Foundation in London, an extremely knowledgeable conservationist, and Pat Derby and Ed Stewart, founders of the PAWS Sanctuary in Northern California.

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