The American Customer Satisfaction Index E-Commerce report analyzes customer satisfaction with three major, e-commerce groups: online travel, online brokerage and e-retail.

《美国消费者满意指数——电子商务类》报告通过三个主要的电子商务分类（在线旅行社、在线经纪和电子零售网站）分析顾客满意度。

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Analysis of customer contact information (e-mails, chats, problem tickets, contact center notes) for insight into quality or satisfaction issues.

分析客户联系信息(电子邮件、聊天、problem ticket、联系中心记录)，以洞察质量或满意度问题。

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The total cost of the customer includes monetary cost, risk cost, spiritual cost, opportunity cost, evaluation index to form customer satisfaction of e-commerce.

顾客总成本包括时间成本、货币成本、风险成本、精神成本、机会成本、构成了电子商务顾客满意度的评价指标。

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The latest results of the American Customer Satisfaction Index for retail and e-commerce show Amazon with a solid lead in customer satisfaction in both Internet retailing and across the entire department, discount and specialty retailer chain categories.

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For e-commerce to really take here (or anywhere) 100% customer satisfaction has to be guaranteed.

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