l 1939年修华特博士与戴明博士(Dr Deming)合作写了一本『质量观点的统计方法』(Statistical Method from the point of Quality Control);
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Dr. Deming defines an enterprise as a system; and “A system is a network of interdependent components that work together to try to accomplish the aim of the system.”
德明先生把企业定义为一个系统,“系统就是指相互依存的成员共同构成的网络,成员们通过协同工作来完成系统目标。”
Dr. Deming and other management experts found, a company issues, about 15% can be controlled by the staff, about 85% or more by management control.
戴明博士和其他的管理学家发现,一家公司里的问题,大约15%是可以由职员控制的,约85%或以上是由管理层控制的。
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