You want to ask other questions in a customer satisfaction survey to get closer to the expected behavior and to collect information about what to change and what to keep doing.

在客户满意调查中，你需要再问一些其它的问题以靠近你所期望的行为以及收集信息以便做一些改变或者对某些东西保持不变。

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Even in terms of customer satisfaction the iPad seems to be doing better.

FORBES: iPad Sales Slow But Apple Still Lord Of Tablet Land