abstract:Document and file collaboration are the tools or systems set up to help multiple people work together on a single document or file to achieve a single final version. Normally, this is software that allows teams to work on a single document, such as a Word document, at the same time from different computer terminals or mobile devices.
The combination of Customer Relationship Management (CRM) capabilities and productivity tools give you the ability to easily create and manage customer interactions with everyday tools such as e-mail, shared calendars, IM, video conferencing and documentcollaboration.