"Even with the new normal of being informal, the proper way to start an e-mail is with 'Dear, '" said Cynthia Lett, directorof the Lett Group, a protocol training company in Silver Spring, Maryland.
"This is the first time that the major printer manufacturers and print service providers have converged on a single printing protocol, " says Don Wright, chairman of the Printer Working Group and directorof strategic and technical alliances for Lexmark, a supplier of printing products.