The direct result was the kind of dehumanizing experiences we complain so much about customer service hell driven by transaction-minded policies and well-intentioned automation.

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The Mozilla Web Apps platform gives content owners, operators and service providers an unprecedented direct connection to their customers and limitless possibilities for consumer interaction and customized experiences, while also enjoying open and flexible billing options.

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Trite but true, in business markets, human-to-human (HtoH) experiences are extremely important as many business transactions and interactions involve some sort of direct HtoH contact.

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