All you need to do is put a note in your diary to review them every six months and watch how your company improves.

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One way is to note in your diary or calendar dates when you have prospect and client contacts and the results of those contacts.

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Douglas's teaching assistant had made a note in his school diary - which details work the pupils have done during the day - informing his mother that he had been upset by a film.

BBC: Comberton pupil Douglas Parr 'terrified' by Psycho scene