For example, ifyourITorganizationis having trouble supportingalargedistributedorganization, do what Ontario didand executethe ITIL help desk processes.
The smartphone and tablet have created an expectation for a touch experience that will revolutionize the enterprise and its desk-bound business processes and their users.
Indeed, even though tablet and smart phone sales surpassed PC sales over two years ago, there remain a significant amount of business processes that are best accomplished at something resembling a desk, using something that is much more akin to a PC than a phone or tablet.