令人愉悦的需要(Delight needs):顾客在购买汽车时, 意外地得到了送免费5次保养的惊喜。
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delight needs
快乐的需求
以上为机器翻译结果,长、整句建议使用 人工翻译 。
To delight customers, a radically different kind of management needs to be in place, with a different role for the managers, a different way of coordinating work, a different set of values and a different way of communicating.
FORBES: David Brooks: Competitiveness Vs Creativity: GE vs Apple
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