A focus on customer delight needs the other four principle to be in place, as they entail a completely different way of running the organisation.

聚焦于让客户愉快，需要其他4条原则到位，它们一起承担了企业运行完全不同的方式。

youdao

The faster you can develop, release, and iteratively improve your domain relevant software assets the faster you will meet changing business needs and delight your customers.

开发、发布、迭代改进领域相关软件资产的速度越快，你就越能迅速地满足不断变化的业务需求、让客户满意。

youdao

To use any opportunity to delight and satisfy guests' needs.

把握每一个可以令客人满意和愉悦的机会。

youdao

To delight customers, a radically different kind of management needs to be in place, with a different role for the managers, a different way of coordinating work, a different set of values and a different way of communicating.

FORBES: David Brooks: Competitiveness Vs Creativity: GE vs Apple