A spokesman for the bank said it was not the customers' fault.

银行的一位发言人说，这不是顾客的错。

youdao

At approximately 2.30pm (AEST) on Sunday afternoon we encountered a network fault in one of our exchanges which prevented many customers from sending and receiving text messages.

大约在美国东岸时间周日下午2点30分，意外的网络问题造成许多用户无法发送和接受短信。

youdao

The halcyon days of big banks with big, multi-year IT projects and loyal-to-a-fault customers are gone.

FORBES: Banking: Driving More Profitable Customer Relationships By Using CRM

Beko, which has details of the affected cooker models on its website, said it attempted to contact more 21, 000 customers to warn them of the fault, but nearly 7, 000 had not been contacted.

BBC: Flavel cooker

Many customers were left in the dark, as helpline technicians blamed the fault on the success of BT Cellnet's Easter promotion of Wap phones.

BBC: BT in Wap phone trouble