... Business Process Management 业务流程管理 Customer Value Calculation 客户价值计算 Customer Segmentation & Strategy 客户细分与策略 ...
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This recursive model is used to measure customer expectation , the perception of customer for quality and value before final calculation makes customer satisfactory degree.
这个递归模型在理论上要先测量顾客期望、顾客对质量的感知和顾客对价值的感知,最后计算出顾客满意度。
First, the concept and calculation method of customer service level based on customer segmentation are advanced through computing the customer lifetime value.
第一,通过客户生命周期价值的计算,进行客户价值细分,提出了基于客户细分的分销系统客户服务水平的概念和计算公式。
The calculation of customer's value is the foundation of effectively implementing customer relationship management. A lot of scholars have further study in customer lifetime value.
对客户价值的计算是有效实施客户关系管理的基础,许多学者在客户生命周期价值方面进行过深入研究。
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