美国国家保险公司（Anico）较早地实施了BPM，通过梳理了存在于四个业务单元内的顾客服务流程（Customer Service Process, CSP），从而使得CSP系统的运营负荷增加到192%。
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For example, if you provide an easy to use, closed loop customer service process, this may save your customer time when they have a problem or a question.
例如，如果你能提供一套简单便捷的客户服务程序，这可以帮客户节省时间。
Companies can enhance customer service by providing an interface capable of aggregating customer, product, and market data in the context of a business process.
公司可以改进客户服务，这通过提供接口功能来聚集客户、产品以及业务流程上下文中的交易数据。
It ACTS as an integrating device for a variety of often disconnected corporate programmes, such as quality, re-engineering, process redesign and customer service.
它使各种经常时互不关联的公司项目如质量、企业再造、工艺再设计以及顾客服务等成为组合成为一个整体。
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