Acme can still use the core BPEL4WS processes for process automation, but the company needs another module on the outside interface of the service to converse with the customer.

Acme可以仍旧把核心BPEL4WS流程用于流程的自动化，但是这个公司需要另一个位于服务接口之外的与客户对话的模块。

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Automation isn't always the answer, says Alan Zdon, 31, co-owner of Auction Cruncher Store (eBay User ID: auctioncruncherstore), who emphasizes the importance of customer service.

（eBay用户标识码：auctioncruncherstore）的创建者之一，他十分强调顾客服务的重要性，他说自动回答的问题不总是能够解决顾客的疑问。

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Rockwell Automation will retain the Reliance Electric and Reliance branded drives and related parts and services as an integral part of its global drives and customer service businesses.

罗克韦尔自动化将保留瑞恩电气及瑞恩品牌的驱动和相关部分及服务业务，作为其全球驱动和顾客服务业务的一个完整部分。

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The direct result was the kind of dehumanizing experiences we complain so much about customer service hell driven by transaction-minded policies and well-intentioned automation.

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Their Dynamics CRM platform already has marketing automation, guided selling, and service management as a continuum to deliver excellence in customer experience.

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