In the past several years, the researches of customer relationship management are focused on how to promote customer loyalty and service quality.

在过去几年中，顾客关系管理的研究聚焦于如何提升顾客的忠诚度和服务品质。

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CRM (customer Relationship Management) implements the cooperation among the customer, people, sale and service.

客户关系系统(CRM)以客户为中心，实现客户、人员、销售、服务的协同工作。

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My technology firm sells accounting, customer relationship and service management software.

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Business applications include Customer Relationship Management, Regulatory Compliance, Contact Centers, Help Desks, Web Self-Service and Business Intelligence.

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