Supports call-center productivity and Internet-enabled customer self-service and improves overall operations.

支持呼叫中心效率和基于Internet的客户自助服务，改进了总体操作。

youdao

We can consider a customer banking self-service portal as an example.

我们可以将一个客户银行自助服务门户作为一个示例。

youdao

When done well, self-service can even increase customer loyalty.

当做的好的时候，自助服务甚至能增加客户忠诚度。

youdao

The results have been terrific: a world-class integrated data platform, expanded consumer and customer databases, online, self-service systems, strengthened product fulfillment, new ways of onboarding customers more quickly, and cultural acceptance of a shared services model leading to 13 consecutive quarters of double-digit million dollar annual operating margins.

FORBES: Want Cultural Change to Stick? Change The Way You Operate

The acquisition of InQuira provides Oracle with a complete knowledge-management suite, integrated with self-service support, online customer forums and agent-assisted CRM.

FORBES: Oracle Rolls To $37 With Push From InQuira

From my experience, there are a few good ways to do that: make online self-service links prominent on your website and always offer them anywhere you provide your customer support number, integrate online help throughout key processes, promote Web and self-service resources in telephone hold messages, let call center agents notify customers of self-service options, and reply to email questions with the link to self-service content to re-enforce self-service availability.

FORBES: Eight Steps To Great Customer Experience (Part 1)