Recently an executive with a major insurance firm shared a story about his experience with Enterprise Rent-A-Car, top in the 2010 JD Powers customer satisfaction study among rental car companies.

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For the ninth consecutive study, Apple ranks highest among manufacturers of smartphones in customer satisfaction.

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If that wasn't bad enough, AOL yesterday received a black eye when the University of Michigan released an annual study finding that AOL scored the lowest in the category of Web portals for customer satisfaction.

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