I was also responsible for maintaining after sales service, for which I set up and systematized' a customer inquiry database to assist in providing a more targeted after-sales service.

此外，本人还负责维持产品的售后服务，为此特别建立了客户询问资料库，并将之系统化以提供更具目标化的售后服务。

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Be mainly responsible for replying questions such as: order inquiry, post-sales service issues, customer suggestions an criticism, payment processing, delivery status and so on;

主要责任是回复如下问题：订单询价，邮寄报务的办理，客户反溃的意见，付款程序，发货状态等问题。

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