One side, it will strengthen and solidify the core status of the customers' requirements and increase the status of key customer value management in customer relationships management;

一方面，它强化和巩固了以“客户需求”为中心的营销理念，增强了关键客户价值管理在客户关系管理中的地位；

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Expectation management can help sales professionals understand the organization, relationships, and motivations of a potential customer.

期望管理可以帮助专业销售人员了解潜在客户的企业、关系和动机。

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Rather, effective returns management can improve a firm's profitability, enhance customer relationships, and be an essential part of an integrated supply chain management strategy.

恰恰相反，有效的退货管理可以提高一家企业的盈利能力，提高客户关系，以及成为整合供应链管理战略的一部分。

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The basis of competition will shift to other aspects of the business, such as customer relationships, claims processing, expense management and distribution.

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"We intend to leverage our combined resources, management expertise, and established industry relationships to provide the best customer experience in the online wine space, " said Bill Newlands, president and CEO of wine.com, who will serve as CEO of the new company.

BBC: Wine e-tailers merge