RIM refused to disclose customer codes, despite the pressure. See article
尽管面对压力,加拿大动态研究公司拒绝透露客户代码。
In other words, if the cost to serve a customer (support aside) is zero, the long-term price of the product in the market will be zero (because of competitive pressure).
换句话说,如果为顾客提供服务的成本(暂时忽略支持的费用)为“0”,那么这个产品在市场上的长期价格也将会是“0”(这是由竞争压力形成的)。
The customer should be driven by business need, not arbitrary pressure from above.
客户应当由业务需求来驱动,而不是来自上司的武断压力。
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