The problem that enterprises most concerned is how to balance customer perceptions and expectations, make the customer really feel satisfied and obtain value in the course of implementation of the service strategy.
如何平衡顾客感知与期望，使顾客在交易过程中真正感到满足、获得价值，是企业在实施服务战略过程中最为关心的问题。 本文结合顾客感知服务质量衡量体系，从建立长期顾客关系的角度对这一问题进行了探索性的研究。
参考来源 - 论服务中顾客感知与期望的平衡·2,447,543篇论文数据，部分数据来源于NoteExpress
In the world of customer perceptions, data don't always rule.
在顾客感觉世界里，数据并不经常起作用。
If you capture customer perceptions, analyze the trends and take action, you've accomplished a great deal.
如果你能捕获顾客的感觉，分析趋势并进行改进，那你太有才了。
The indicators show that after BPR, the network performance and customer perceptions improve significantly.
各项指标表明，再造后的网络运行指标及客户感知度提高明显。
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