For mending the old methods, the customer value oriented business process improvement method (CVO - BPI) is put forward.

针对现有方法的缺陷，提出一种新的面向顾客价值的业务过程改进方法(CVO - BPI)。

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For mending the old methods, the customer value oriented business process improvement method (CVO-BPI) is put forward.

针对现有方法的缺陷，提出一种新的面向顾客价值的业务过程改进方法(CVO - BPI)。

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Information from product operation is very important in a product design, and therefore the customer oriented idea should be introduced at the beginning of the product design process.

产品设计中客户使用情况非常重要，客户在产品使用过程中的反馈信息贯穿于整个设计过程，因此在产品设计过程开始时就应引入面向客户的观念。

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