The study of multichannel behavior decision making and channel preference forming mechanism from perspective of rational and experience is an important research area of multichannel customer management.
消费者作为理性和感性的复合体，从理性和体验的角度出发，分析多渠道消费行为决策机制以及渠道偏好形成机理，成为多渠道顾客管理的一个重要课题。
参考来源 - 基于理性和体验的B2C多渠道消费行为研究·2,447,543篇论文数据，部分数据来源于NoteExpress
All of these techniques are discussed within the context of a real-world customer management example.
所有这些技术都是以一个现实世界中的客户管理实例为背景进行讨论的。
50% Service Operation of KYC Customer Management reused SBS Customer Mgmt and the other 50% again helped to enhance SBS Case Management.
KYC客户管理的50%的服务操作重用了SBS客户管理，其他50%还帮助增强了SBS案例管理。
In the past they were kept in different systems that were unable to talk to each other, such as finance, human resources or customer management.
以前这些数据被放在不同的系统中老死不相往来，比如财务、人力资源和客户管理。
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