Fourth, complete the customer loyalty analysis system.

第四，完成了客户忠诚度分析系统。

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Second, I describe the conception and connotation of customer loyalty under the multidimensional business system, also summary some general criterion of measuring customer loyalty.

第二章主要阐述了多维商业体系下的顾客忠诚的概念和内涵，并总结了顾客忠诚的一些常见衡量标准。

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Then, according to the customer loyalty model, the customer loyalty index evaluation system is made and the questionnaires are surveyed.

接着，根据所构建的顾客忠诚模型，设计顾客忠诚测评指标体系，并进行问卷调查。

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