Beyond logistics and customer relationships, some of the new web entrepreneurs are focused on creating their own products.

除了物流和客户关系而外，有些新的网络企业家还注重开发自己的产品。

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Get the right people involved from the start-from marketing and sales, operations, logistics, customer service, accounting, and finance.

从一开始就要找对的人进行参与，包括市场与营销，运营，物流，客户服务，会计和财务。

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Logistics operation and management include packaging, warehousing, material handling, inventory control, transport, forecasting, strategic planning, customer service, etc.

物流操作和管理包括包装、仓储、物料搬运、库存控制、运输、预测、战略计划和客户服务等方面。

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In addition to its traditional services of letter and parcel delivery, the Post Office now provides services such as e-commerce fulfilment, billing and customer management, logistics and warehousing.

BBC: UK Post Office name change

It is expanding rapidly to 2nd and 3rd tier cities, setting up call centers and logistics, and enhancing customer services.

FORBES: Can Groupon Succeed in China?

Curtis Greeve and Jerry Davis have more than 25 years of experience in reverse logistics and recently wrote a book to help small business owners improve their logistics processes, including customer returns.

FORBES: How Reverse Logistics Makes Online Returns Easy And Keeps Customers Happy