A customer tells him that she thinks a chunk of ice might have hit her car.
一个顾客说她认为可能有一块相当厚的冰块击中她的车子。
The more a customer uses the product, the more value she derives, the higher the switching costs are, and at some point she’ll hit a usage limit and convert to a paying customer.
有越多的顾客使用这个产品，它就能产生越多的价值，而转移成本也会变得越高，而在某一点处，它会达到一个使用限制，用户想要突破这一限制就必须付出一定的费用。
On the road, I hit the customer service phone, asked me to turn off the phone's Internet function, to know the flow of international roaming charges, but astronomical.
路上，我打了客服电话，要求把我手机的上网功能关闭，要知道国际漫游的流量费可是天价。
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