Sometimes you have no past customer history to go on when choosing a new market niche.

有时，当你选择一个新的市场利基时，你可能失去所有的旧客户。

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They pull the customer history from a computer system, print it, and add it to the folder.

他们从计算机系统中调出客户历史记录，打印记录，并将其添加到文件夹。

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The resource from loan processing then files away the paperwork and updates the customer history.

贷款处理部门的资源然后存档书面材料并更新客户历史记录。

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Organizations that allow clients to see their silos, said Trefler, Organizations that have to transfer a customer in the middle of a call to finish a service interaction, or organizations which have to guess what the customer wants instead of having the system predict it based on the customer history and previous calls.

FORBES: In Managed Care, Data Plus Integration Plus Rules Equals Information

In the traditional model, CRM is a system of record: it tracks customer information and contact history, manages the sales pipeline, and enables detailed analysis of sales performance and customer data.

FORBES: From Customer Management To Customer Engagement

As a result, during one of most challenging economic environments in history, customer satisfaction has more than tripled, employee engagement has increased by more than 30%, and financial results have improved dramatically.

FORBES: Slow Down to Speed Up