The decrease is primarily attributable to the continuing effects of actions taken in conjunction with Clearwire's cost cutting initiatives in 2011 including lower employee-related expenses resulting from headcount reductions and outsourcing of the customer care function, reduced marketing spend, as well as decreased selling commission expense associated with our no-contract product offering which was launched at the beginning of 2012.

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The technical means by which Bloomberg News reporters gained access to this customer information is a Bloomberg terminal function called UUID.

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It may improve or even transform customer service or remote plant management, but it does not disrupt the basic function of providing water to people, nor will it transform customer needs such as drinking, showering or washing their SUVs.

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