Second, on service failure, how the customer forms the decision of changing.

二是在服务失误的情况下，顾客如何形成转换决策。

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Once you start engaging with customers, you will find that most forms of customer interactions, however different, require similar preparations.

一旦您开始与客户交流，您将发现大部分形式的客户交互，但您需要做一些准备。

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Access to forms from traditional and mobile devices can also lead to faster resolution of claims and improved customer satisfaction.

从传统的及可移动的设备访问表单可以快速地满足客户的要求并提高客户的满意度。

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Combating showrooming with price-matching alone ignores other valuable forms of customer engagement.

FORBES: Is Price-Matching The Answer To Showrooming?

The program even spits out court-ready forms if, for example, a customer claims a medical emergency.

FORBES: The Ticket Fixer

After investing anywhere from three weeks to an entire year into the making of a hat, a connection forms between the milliner, eager to hear her customer's response, and the wearer, who usually picks up the phone as soon as the box arrives, squealing.

CNN: Crowning glory: The art of Kentucky Derby hats