Chances are the experience taught you plenty about providing efficient customer service and mediating disputes — two valuable skills for any manager.

通过这种工作经历，你很可能学到很多有关如何提供高效的客户服务和解决纠纷的技能。对于任何管理人员来说，这两项技能都不可或缺。

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The catalog's merchandising team receives hundreds of inquiries every week from vendors, manufacturers and retailers who want their items to be featured, said Joey O'Donnell, customer experience manager for SkyMall.

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Ms. Gordon, the former IT manager, says the program showed her that it was customer-marketing experience, not financial know-how, she needed to move up.

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