Price differentiation doesn't last long but customer service does.

价格战走不远，客户服务才是根本。

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Close customer relationships, strong positions in growing markets and clear differentiation through technological innovation and service are the defining characteristics of all IMI businesses.

紧密的客户关系，在新兴市场的强劲地位，以及通过技术创新和服务所实现的差异化，是IMI所有业务立足市场的特征。

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Sales model depends on the choice of customer value, and customer value in turn depends on the degree of product differentiation and the maturity of customer.

销售模式的选择取决于客户价值，而客户价值又是由产品的差异化程度和客户的成熟度决定的。

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It is exciting to see more CEOs promoting world class customer service as a point of differentiation for their businesses.

FORBES: Seven Signs of a Customer-Focused CEO

The downside of that type of differentiation plan is that a customer service bungle hits you harder than it would another airline, since travelers with high expectations are that much more disappointed when their experience doesn't go well.

FORBES: Magazine Article