Customer Complaint Management System 客户投诉管理系统
Factory has documented customer complaint system and documented recall program.
工厂是否建立了顾客投诉体系及产品召回程序。
There is a well defined system for replying customer complaint, and have the ability to communicate necessary information and data in the customer-prescribed format.
是否有良好系统处理客户投诉，并以客户规定的格式进行沟通。
The field operating shows that the system reached the ideal results of zero customer complaint with the robustness implementation.
系统在上海移动的运营结果表明，采用这种顽健性设计的系统基本上达到了用户零投诉的最佳效果。
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