On many teams, part of the test group's charter is to speak up on behalf of the customer and push for the resolution of quality problems.

在很多团队中，测试组的部分契据代表着客户的利益，并且推进质量问题的解决。

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Philip Benham: First of all, let's remember that we do have a customer's charter.

BBC: Track Record forum: George Muir

Charter customer-touching team members with rapid fire testing of the new messaging.

FORBES: Customer-Centric Messaging Just in Time for Sales Kick Off

One of the case studies we describe in our book tells the story of John Birrer, the senior vice president of customer experience at Charter Communications.

FORBES: You Are In The Customer Experience Business, Whether You Know It Or Not