Over 10 months, Comcast received nearly 12,000 customer complaints, many relating to its monthly data cap and overage charges.

历经10个多月，康卡斯特公司收到了近1.2万份消费者投诉，很多都与其每月数据限额和超额收费有关。

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Nowadays all the major Banks either publish their scale of charges or will explain them to a customer or potential customer on request.

如今，所有的银行都公布收费标准，或者向客户说明收费标准，或者有潜在客户询问时予以说明。

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But why should either of those companies care about my feelings about customer service, reliability of the network or even multiple credit card charges?

为什么不去关注一下我的感受，那种包含了对消费者服务，渠道的可靠度甚至多头消费的感受呢？

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It changes how a company prices a product and what items it charges the customer for.

FORBES: The New Manufacturing Lifecycle: An Interview With PTC's Hepplemann

Criminals made untold numbers of fraudulent charges on customer credit cards.

WSJ: Hackers New Target: Small Firms With Lax Security

While the results of the probe have not been released, the subpoena cites a 2001 lawsuit in Alabama Circuit Court claiming that similar charges on customer invoices were bogus.

FORBES: Dirty Laundry