Achieving this requires that you put a plan in place and put someone in charge of customer communication.

实现这一点要求你到位的设计了一个方案，并让某人负责客户沟通。

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You, the customer, could switch to a bank that doesn't charge such fees—and by some indication, millions of consumers are doing just that.

你，作为一个顾客，可以转向一家不会收取此类费用的银行，有迹象表明，数百万的消费者已经这么做了。

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If the customer requests a carrier other than truck, he must bear the additional charge.

如果顾客坚持用卡车以外的运输工具，就必须负担额外费用。

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They will only be able to take on a customer and charge them a fee if that person has signed a written contract.

BBC: PPI generates more complaints for Financial Ombudsman

Later, the credit card turned out to be a stolen one and the customer claimed a charge-back.

FORBES: Online fraud takes a new lucrative tack

There's no extra charge to you, the customer, but there is a charge to the bank, so they might offer you lower yields to compensate.

FORBES: Magazine Article