【Key words】 sustainable development; green operation; competitive advantage; customer capability;
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Customer Relationship Management Capability 客户关系管理能力
customer relational capability 客户关系能力
A service might be a business function, such as check customer credit, or it might be a system capability, such as log in user.
服务可以是一项业务功能,比如检查客户的存款余额,也可以是一项系统能力,比如登录用户。
BPEL4WS provided the process automation capability while the conversation module handled the stateful message exchange with the customer.
BPEL4WS提供了流程自动化的能力而对话模块处理了与客户的有状态的消息交换。
Organizational capability focuses on internal processes and systems for meeting customer needs.
组织能力着重于满足客户需求的内部过程和系统。
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