This thesis is about the relationship between justice of complaint-handling and customer behavioral intentions.
本文的研究主题是高档商务饭店顾客抱怨处理公平性与顾客行为意向的关系。
The results of statistical analysis indicate that all these factors have direct significant impacts on customer behavioral intentions.
统计分析结果表明这三个因素都对顾客的行为意向有直接的影响。
Customer perceived quality, consumption value, customer satisfaction and behavioral intentions are four different constructs, but they are all the subd...
服务质量、消费价值、旅客满意程度和旅客的行为意向既是四个不同的概念，又是旅游服务消费经历的子概念。
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