Customer Knowledge Management 客户知识管理 ; 知识管理
customer knowledge management system 客户知识管理系统
customer knowledge management process 客户知识管理过程
customer knowledge management capability 顾客知识管理能力
The creative model of customer knowledge management (CKM) in this text mainly includes two components: main activities and auxiliary activities of customer knowledge management.
本文创造性的构建了客户知识管理(CKM)模型，该模型主要包括两个组成部分：客户知识管理的主要活动和辅助活动。
The object of this paper is customer knowledge management of economy hotel.
本文的研究对象是经济型酒店的客户知识管理。
Then, the problem of customer knowledge management foundation is studied.
然后，研究了顾客知识管理的基础问题。
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