This essay focuses on how to build a TV shopping center and apply the CTI technology rationally to the TV shopping area.

本文主要介绍了如何构建一个电视购物的呼叫中心系统，如何把CTI技术合理的使用到电视购物领域。

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With the surge of AD cost and heated competition, TV shopping calls for immediate application of CTI technology to increase profit for the enterprises and make the best of customer resource.

随着广告成本的大幅上升，以及竞争的加剧，电视购物急需采用CTI技术，帮助企业增加盈利，最大限度利用客户资源。

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