This paper introduces the design of Zhenjiang telecom custom service center system, such as user requirement analysis, general specification, CTI platform and software design.
本文从需求分析、总体架构、CTI平台、软件设计等几方面介绍了镇江电信客户服务中心系统的设计方案。
Call Center is also called Customer Service Center, and it's a typical application of CTI (Computer telephony Integration) technology.
呼叫中心又称为客户服务中心，它是CTI技术的一种典型应用。
The customer service center should be a kind of according to the technical new comprehensive information service system of CTI.
客户服务中心系统应该是一种基于CTI技术的新综合信息服务系统。
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