Call center is a complicated information system, which integrates CTI (Computer Telephony Integration) techniques, Program Controlled Switch technologies, and Network technologies.
呼叫中心是一个集计算机语音集成技术、程控交换技术、计算机网络技术于一体的综合信息系统。
Call Center is also called Customer Service Center, and it's a typical application of CTI (Computer telephony Integration) technology.
呼叫中心又称为客户服务中心，它是CTI技术的一种典型应用。
With the rapid development of telecommunications and computer technology, CTI has become the core of the call center.
随着电信技术和计算机技术的迅猛发展，CTI技术已成为呼叫中心的核心内容。
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