And people find that the application and extension of the idea of customer relationship management in enterprises always depend on software system, CRM system.
人们发现，客户关系管理的经营理念在企业中的应用推广往往依托于软件系统，即CRM系统。
More and more internal enterprises quicken the application of CRM, but many of them are behindhand obviously in the field, one of the most important reasons is lacking of suitable CRM software system.
在这种背景下越来越多的国内企业逐渐加快了CRM应用的步伐，但国内很多中小型企业在这方面明显落后，其中一个重要原因是缺少适合的满足需求的CRM软件系统。
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