Assist CRM Manager in compiling customer complaints files, providing analysis and reports, reporting to DM managements and providing advises or proposals to solve the case.

协助客户关系经理处理投诉文件，投诉分析报告，并向管理层做好汇报及给予分析可解决方案的建议。

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And an operations manager can't change a call center process without it updating the CRM workflow.

如果没有IT去升级CRM的工作流，运营经理就不能更改呼叫中心的流程。

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Jeremy Gidley, CRM general manager, TUI Travel UK said MyThomson had been created to offer customers something useful as well as help build up pre holiday excitement.

途易旅游英国公司客户关系管理总经理Jeremy Gidley表示，创建MyThomson网站目的是为客户提供实用的功能，并提高他们在度假之前的兴奋感觉。

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General Mills used SAP CRM 7.0 along with the Sybase Unwired Platform (SUP) in its deployment, which enabled 200 bakery and food service salespeople to access customer data in the field using their iPads, said Kerry Gustafson, the IS manager at General Mills in charge of the CRM rollout.

FORBES: How General Mills Deploys SAP On iPad (Webinar, Summarized)