Cloud computing wants to run the big commoditized applications (mail, groupware, CRM, etc.) so that an it department doesn't have to run them from a private data center.

云计算希望运行大型的商品化应用(邮件、群件、CRM等等)以便IT部门无需在私有数据中心上运行它们。

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So about 24 months ago, he started to develop a cloud-based CRM that works with Google Mail.

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E-mail services are not CRM databases.

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What if your claims or call center agent could seamlessly use real-time communication capabilities like instant messaging and video sharing or productivity features like mail-merge right inside of CRM?

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