A survey was carried out to learn the status of CRM implementation in China.

对CRM在中国的实施状况进行了现状调查。

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Hence, it is important that any CRM implementation considers not only technology, but furthermore the broader organizational requirements.

因此，任何企业若是要导入顾客关系管理系统，不能只考虑技术的层次，还必须考虑到组织的广泛的需求。

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As a research indicates, 70-80% CRM implementation projects did not achieve the expected business value, and 50-60% CRM projects finally failed.

研究表明，目前70 - 80%的CRM实施项目最终未能达到企业管理层的期望值，50 - 60%企业的CRM实施没有获得成功。

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Recently, we did a CRM (Customer Relationship Management) implementation that failed.

FORBES: Your Project Failed? Don't Blame Microsoft. Blame Me.