This article holds that OCB is a contextual performance, it can be used as a third variable in order to improve the relationship between two variables (best practices and organizational performance).

本文认为，组织公民行为是一种关系绩效，它可以作为第三种变量存在于最佳实践作用于组织绩效的机制过程中，并且能够改善原有两个变量之间的关系。

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