...经济法律 - 中国论文网 关键词：消费情感；归因理论；服务质量；顾客满意 [gap=1117]Key words：consumption emotions；attribution theory；service quality；customer satisfaction ..
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The authors have done an empirical study in two hospitals in Gangzhou, to investigate the impact of patients consumption emotions on the relationship be- tween patients and hospitals.
作者在广州两家医院进行了一次实证研究，探讨住院病人的消费情感对病人与医院之间关系的影响。
"This type of spending, or compensatory consumption, serves as a way of regulating intense emotions," said Karen Pine, a University of Hertfordshire professor and author of "Sheconomics" .
赫特福德大学教授、《女性经济议题》一书的作者凯伦•派恩说：“这种消费类型，或称为补偿性消费，可以调节紧张的情绪。”
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